Have you heard the news? 3CX has been working hard behind the scenes. They recently announced updates for its state-of-the-art communication solution. Adjusting their sails to the ‘new norm’ of our post-pandemic world, they have knocked it out of the park. Here at TelWare, we have been testing the beta version. In fact, we’ve found new and exciting updates that we cannot wait to share with our customers!
Chatting with Website Visitors
3CX listened to its users and has implemented one of the best features by far in our opinion. With the new chat feature and create groups and archive messages all within 3CX’s iOS app. Live Chat & Talk connects with your website so you can chat with your customers in real-time. By keeping your communications on one platform, you save money and administrative time. Turn your visitors into leads with this feature and see an in your conversion rate. In fact, the plugin is free. All you need is a 3CX Phone System.
3CX listened to its users and has implemented one of the best features by far in our opinion. With the new chat feature and create groups and archive messages all within 3CX’s iOS app. Live Chat & Talk connects with your website so you can chat with your customers in real-time. By keeping your communications on one platform, you save money and administrative time. Turn your visitors into leads with this feature and see an in your conversion rate. In fact, the plugin is free. All you need is a 3CX Phone System.
Voicemail Indicator & Improvements
Usability features are considerably improved with the beta version of 3CX. Users are now able to quickly distinguish between a conference call and a normal call. New voicemail displays notify promptly with a top-left blue circle indicator. Answered calls and missed calls are found in “Recents.” Audible reconnection delivers your full message through to the active listener. Never be cut off in mid-sentence again!
Supporting Video
We all know the business workforce is changing during this unique situation of Covid-19. By allowing workers to work remotely, many concerned companies are now scrambling to transition into Video Calls. 3CX breaches the formidable barrier to entry seamlessly. Bundled apps for Android and iOS support face to face communication. Security is not an issue with tunnel encryption capabilities. Now workers can speak freely with modern communication that works with quarantines and lock-downs.
Simplified UI Layout
Nothing is better than simplicity. 3CX eagerly took advantage of a good thing. By making several tweaks to the calling experience, they’ve made using the app a joy. Android users will love the new frequently contacted colleague “Favorites” list. Pre-created responses save time with instant responses to IM messages. Tap to play messages, combine contacts from your personal and business addresses and send a voicemail or email with quick actions.
Apple users are not left out. If you haven’t heard, Apple’s new Swift programming language for applications is easier to read and maintain. With tunnel encryption available to provide end-to-end communication, you feel secure knowing that your data is protected. An onscreen padlock informs you that your call is encrypted. Nor is it just a dynamic modern programming language, but the app uses the fresh set of Swift icons for a more intuitive UI. New call buttons allow users to make calls even while on another active call.
We could go on about the fantastic features of the new 3CX updates including, personalization of audio, Chrome extensions, Edge support and Google Storage buckets! Like to know more info on how to best update your 3CX phone and take advantage of these new developments? Drop us a line and we will be happy to explain how to get the most of your phone system. Not only do we have the best technology for your company, we are an all-in-one service provider. We will be your one-stop shop for cabling, hardware, software, and support. Our expert technicians are available 24/7 for emergency support to all of our hosted customers.
To learn more about staying current with the latest communications technology, contact TelWare at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video, data, and unified communications solutions.