There are limitless options for your team members to communicate and collaborate, both internally and with customers, clients, and vendors. From normal phone calls to video conferencing, there are now more ways than ever before for teams to connect. While all of these options can be great, they may also be overwhelming. And frankly, a lot of business owners don’t have the time or interest required to learn a number of complicated tech solutions. A lot of the time, they just want the phones to work.
One solution for business owners to consider is called UCaaS, which is shorthand for Unified Communications as a Service. That sounds a little technical, but here’s all it really means: You can pick and choose the communication options you want, a la carte, and have a team of telecom specialists on hand to help install, maintain, or troubleshoot your software as needed.
Think about it this way: Most businesses have several different technologies they use for communication, including the aforementioned voice calls and video calls, plus instant messaging and email. With UCaaS, you can select a menu of the tools that you really want, and not pay for anything that you don’t want. You can make all of those tools available to your team in one convenient place. And you can minimize the need for internal IT support or other administrative hassles, ensuring your communications options are always ready to use.
How Does UCaaS Work?
Here’s a little background that may be helpful in explaining how UCaaS works, and how it benefits businesses.
UCaaS is a way of providing businesses with a full spectrum of communication tools via the Cloud. So, instead of having a traditional telecommunications system installed on-site, you subscribe to a UCaaS and receive the services you need digitally. There are a number of benefits to this approach, starting with the fact that UCaaS comes with very low start-up costs. In fact, many businesses just pay the monthly subscription rate, without having to deal with any upfront expenditures at all.
And, because Cloud-based technology can be so easily and affordably implemented, UCaaS is widely seen as a great, flexible option for businesses of all sizes. Because of its menu-based nature, you can always add or remove communications options as your business grows or as its needs change. (And in a season of disruption, like COVID lockdowns, it’s very easy to scale back communication options on a temporary basis.)
Additional Benefits of A La Carte Communications
The benefits continue from there. Some of the primary reasons why businesses might consider choosing this path:
- UCaaS software is maintained by your telecom provider, which means they’ll handle all the routine maintenance and upgrades. This not only saves your IT team lots of time, but it also ensures your company always has the best telecom software at its fingertips.
- Indeed, since there is no need to install or maintain physical hardware, UCaaS is a very IT-light option. In fact, it can work well for companies with no in-house IT support whatsoever.
- These Cloud-based communication tools can be accessed from anywhere, meaning this option can work well for both in-office employees and those who work remotely. With hybrid work environments on the rise, this is a pretty big deal.
Explore the Options from TelWare
Ready to learn more about selecting the communications tools that best fit your growing business? We’d love to chat with you. Reach out to TelWare at your next opportunity.
To learn more about staying current with the latest communications technology, contact TelWare at 1.800.637.3148 or email us at sales@telware.com. TelWare is a national leader in the installation of voice, video, data, and unified communications solutions.